Moicity2u is fully committed to protecting your privacy and personal data. Find out exactly what information we collect, how we use it, and your rights as a member.
Six core principles that form the foundation of how moicity2u manages and protects the personal data of every Malaysian member.
Every piece of information you provide to moicity2u — from your name and phone number to your financial transaction details — is protected with industry-standard SSL 256-bit encryption. This means your data is scrambled into code that cannot be read by any unauthorised party, both in transit and in storage.
Moicity2u has never and will never sell, rent, or distribute your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely to provide you with better services and to fulfil legitimate operational requirements.
As a moicity2u member, you have full rights to access, review, amend, and request deletion of your personal data at any time. You can also manage your marketing communication preferences — receive only the updates you want and unsubscribe at any time, hassle-free.
Moicity2u is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of how we collect, process, and store your data adheres to the data protection laws in force in Malaysia — giving you robust legal protection.
All deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX are processed through secure, encrypted channels. moicity2u does not store your full bank account number or payment card details — only the information necessary to process your transaction is retained within our protected systems.
This Privacy Policy is written in plain, straightforward language — not in convoluted legal jargon designed to obscure true intent. We tell you exactly what we collect, why we collect it, how long we retain it, and who we may share it with. No surprises, no hidden agenda.
This Privacy Policy explains how moicity2u ("we", "the platform", "moicity2u") collects, uses, stores, and protects your personal information when you use our online entertainment platform at moicity2u.best. We take your privacy seriously and are committed to ensuring your personal information is always protected to the highest industry standards and in accordance with applicable Malaysian law.
As an online casino and betting platform serving Malaysian players, moicity2u understands that trust is the foundation of our relationship with every member. That trust goes beyond fair gameplay and competitive odds — it also extends to how we handle the personal data you entrust to us. This policy was written not merely to satisfy compliance requirements, but because we genuinely believe you have the right to know exactly what happens to your information.
By creating a moicity2u account, you agree to the data collection and use practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not proceed with registration or use of our platform.
Scope of This Policy: This Privacy Policy applies to all moicity2u services, including Live Casino, slots, poker, Sports Betting (Malaysia Super League, EPL, cricket, badminton), e-sports betting, the VIP Rewards programme, and all communication channels between you and moicity2u, including live chat, email, and WhatsApp.
When you register and use the moicity2u platform, you provide us with certain information we need to deliver our services properly. This includes:
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Preferred payment methods, transaction history in MYR | Mandatory |
| Account Information | Username, password (encrypted), account preferences | Mandatory |
| Verification Documents | MyKad copy, bank statement, proof of address | When required (advanced KYC) |
In addition to information you provide directly, moicity2u also automatically collects certain information when you use our platform. This information helps us understand how members use the platform and improve the overall user experience:
When you reach out to the moicity2u customer support team via live chat, WhatsApp, or email, we retain records of those communications. This includes the details of your enquiry, the responses provided, and any information you share during the support session. These records help us deliver better service and resolve any disputes that may arise.
Moicity2u only collects personal data that is strictly necessary for legitimate purposes. We do not collect data in excess of what is needed, nor for purposes unrelated to the services we provide. The following are the primary purposes for which your data is collected and used:
With your consent, moicity2u may use your email address or phone number to send you information about promotions, exclusive bonuses, and the latest platform news. You may opt out of marketing communications at any time via the unsubscribe link in any email, or by contacting our support team.
Moicity2u never uses your data for purposes beyond those stated in this policy. Should we wish in the future to use your data for any new material purpose, we will seek your explicit consent beforehand and update this Privacy Policy accordingly.
Moicity2u does not sell, rent, or distribute your personal data to any third party for commercial gain. This is an absolute commitment that has never changed. However, in the course of operating the platform safely and lawfully, there are limited situations in which we may need to share certain data with trusted parties:
To run the moicity2u platform effectively, we work with carefully vetted third-party service providers. These include payment service providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX), gaming software providers, cloud infrastructure providers, and identity verification services. These providers may only use shared data for the specific purposes related to the services they deliver to moicity2u — and they are bound by strict confidentiality agreements.
Moicity2u may be required to disclose your personal information to Malaysian government authorities or law enforcement if obligated to do so by law, court order, or a lawful directive from a competent authority. In such cases, we will provide only the minimum information required and, where permitted by law, will notify you of the disclosure.
We may share personal information if we reasonably believe that disclosure is necessary to prevent fraud, protect the rights and safety of moicity2u and its members, or investigate potential violations of our Terms and Conditions.
Important: In all data-sharing scenarios described above, moicity2u enforces strict data protection agreements with all parties involved and ensures your data is not used for any purpose beyond what has been specified. None of your data is shared with advertisers, data brokers, or any other commercial entities without your explicit consent.
Protecting your personal and financial data is an absolute priority for moicity2u. We continually invest in security infrastructure that leverages the latest technology to keep your data safe at all times. Our security approach is multi-layered — rather than relying on a single protection mechanism, we combine multiple lines of defence:
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from every cyber threat. You also play an important role in keeping your account secure — use a strong, unique password, never share your login credentials, and report any suspected unauthorised activity to us immediately.
Cookies are small text files stored on your device when you visit the moicity2u website. They help us recognise your device on return visits, remember your preferences, and deliver a more personalised experience. Cookies cannot carry viruses or access any other information on your device.
You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling all cookies may affect certain functions of the moicity2u platform — for example, you may need to log in again each time you access the platform if session cookies are disabled.
Moicity2u does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy. The following are general guidelines for our data retention periods:
When data is no longer needed and there is no legal requirement to retain it, moicity2u will securely delete or anonymise it using industry-recognised methods.
As an individual whose personal data is processed by moicity2u, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA). moicity2u is committed to making it straightforward for you to exercise these rights, free from unnecessary complexity:
To exercise any of the rights listed above, please contact the moicity2u privacy team by email at support@moicity2u.best stating the right you wish to exercise and your account details. We will respond within 21 business days from the date your request is received. For complex cases, we may require up to 60 days and will notify you of the need for additional time.
The moicity2u platform is intended exclusively for individuals who are aged 18 years of age and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you are a parent or guardian and believe your underage child has provided us with personal data without your consent, please contact us immediately at support@moicity2u.best. We will take prompt action to delete the relevant data and close the associated account.
Moicity2u enforces age verification during the registration process and conducts additional KYC checks to ensure that no underage users are able to register or access our platform. Child protection is a social responsibility we take with the utmost seriousness.
Moicity2u reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. When material changes are made to this policy, we will take active steps to notify you:
It is your responsibility to review this Privacy Policy periodically. Your continued use of the moicity2u platform after any changes take effect constitutes your acceptance of the updated privacy policy. If you do not agree with the changes made, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or complaints regarding how moicity2u handles your personal data, we welcome you to get in touch. Our privacy team is ready to assist and will work to resolve any issues you raise promptly and transparently:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests under Malaysia's PDPA, we will provide a full response within 21 business days. If you are unsatisfied with how moicity2u has handled your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.
Your data is protected, your transactions are secure, and your games are fair. Create a free moicity2u account today with a minimum deposit of RM 10 and enjoy 300+ games with the peace of mind that your privacy is always in good hands.